Nemtek Returns Policy

Welcome to our Return Policy. At NEMTEK.co.za, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not, we aim to make the return process as straightforward as possible. Please read the policy below to understand your rights and obligations.

1. Change of Mind Returns: Items can be returned within 7 days of receipt, provided they are in their original, unused condition with all packaging, manuals, and accessories included. Opened packaging may result in a partial refund or restocking fee.
2. Defective or Damaged Goods: If your product is defective or arrives damaged, you have 7 days from the date of delivery to notify us. We will cover return shipping costs for defective or damaged items.
3. Incorrect Item: If we send you the wrong item, please inform us within 7 days of receipt. The incorrect item must remain unused and in its original packaging. We will arrange for the correct item to be sent to you at no additional cost, including return shipping for the incorrect item.

1. Contact Us: Contact our customer service team via email at www.websale.co.za to initiate a return. Please provide your order number and reason for the return.
2. Packaging: Place the item(s) securely in the original packaging, if possible, including all accessories and documentation.
3. Shipping:
   • For change of mind returns, customers are responsible for return shipping costs unless otherwise specified.
   • For defective, damaged, or incorrect items, we will provide a prepaid shipping label or arrange for a courier to collect the item.
4. Return Address: Send the package to:
   NEMTEK Stand 206 Boundary Park, Cnr Malibongwe & Epsom Avenue, Northriding, Randburg, 2162, South Africa

1. We strongly recommend using a traceable shipping method for returns and keeping the tracking number for your records. NEMTEK.co.za is not responsible for return shipments lost in transit when the customer arranges their own shipping.

1. Processing Time: Refunds for eligible returns are processed within 14 business days of receiving and inspecting the returned item.
2. Refund Method: Refunds will be issued to the original method of payment unless the customer requests otherwise.
3. Restocking Fee: A restocking fee of up to 15% may apply for change-of-mind returns, depending on the condition of the returned item. This fee does not apply to defective, damaged, or incorrect products.

1. For faster service, we recommend returning the original item for a refund and placing a new order for the desired item. In some cases, a direct exchange may be arranged—please contact customer service for details.

1. Some items are not eligible for return due to health, hygiene, or customization reasons. These include:
   • Custom or personalized products
   • Items not in their original condition, damaged, or missing parts

1. For items under warranty but beyond our return period, please contact our support team for warranty claim procedures. Some warranties are handled directly by the manufacturer, and we will assist in guiding customers through the process where applicable.

1. NEMTEK.co.za reserves the right to refuse returns or limit refunds if there is reasonable evidence of abuse of our return policy or fraudulent activity.

1. If you have any questions or need assistance with your return, please reach out to our customer service team at websales@nemtek.co.za

1. NEMTEK.co.za reserves the right to update or modify this Return Policy at any time. Significant changes will be communicated on our website or via email where applicable.
2. By purchasing from NEMTEK.co.za, you agree to these terms. We strive to make your shopping experience smooth and fair. Thank you for choosing NEMTEK.co.za.